How are others in the industry handling this? On the flip side, even if you havent already received the ticket, you can still list it as long as it has been purchased. Same, just happened to me. If you do report a scam, you will likely have to fill out an online form. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. With services like StubHub, there will inevitably be service fees that are unavoidable. All Rights Reserved. The last scam is actually the hardest to deal with. If you cancel and they cant charge you for the cancellation. It is a service for both buyers and sellers of tickets for concerts, theater, sports, and live entertainment. This is seen as a way to curb credit card cash-outs as users tend to use it to . Ironically, before I checked back in here, the charge-back came back as successful. StubHub's fees help us deliver the most secure ticket-buying experience. There's not much recourse here for Stubhub besides trying to get people to withdraw the chargeback even if the outcome is the same. We don't accept cash or checks. Evermore digital marketing If you're on a Galaxy Fold, consider unfolding your phone or viewing it in full screen to best optimize your experience. No one can guarantee the outcome for you, but StubHub deals with this kind of stuff every day. 2. Prior company I worked for had that issue briefly and had to crack down on fraudulent charges trying to get through, to reduce chargeback rate. Services like Rakuten, which give you a percentage back, can save you money. Sorry we couldn't be helpful. In these cases, theres nothing people can do but wait, until things get back to normal and events resume. Use of this website signifies your agreement to our. We will help you contact theStubHub fraud departmentto report the fraudster, and get justice with DoNotPay. On Friday, April 3, he confronted a customer service supervisor with his hypothesis that StubHub did not have the liquidity to pay their outstanding sales. Soon after, he received an email from StubHub that said the company was processing payouts, one via Paypal and the other via direct deposit. Select the merchant you want to appeal fees for and enter the details of your transaction, including an associated account if you have one. If you purchased your concert tickets . Thanks! StubHub normally sells almost $5 billion in tickets a year. StubHub charges a fee when fans buy and sell tickets on our site There is no set percentage for fees, and fees can change based on ticket price, time to event, updated event information, and supply and demand Our fees and prices are competitive with other marketplaces inflation Which card has the best reputation for backing us up from the beginning? On StubHub, go to 'My tickets' then Sales and find your sale. . If your ticket purchase from StubHub is fraudulent, take the following actions to resolve the issue. Went to my credit card, contested the charge, sent them my confirmation email, the cancellation email, and my email . What happens to showgoers and sports fans when events across the globe are canceled and tickets are no good anymore? You didnt purchase your tickets using StubHub. If I'm on Disability, Can I Still Get a Loan? So, you can have a card dedicated solely to StubHub. social media tools cvent If you have more than one unknown charge, tell us about the charges in the Share additional details box. Take Stephanie Moyles: She spent $440 on StubHub for two tickets to Les Misrables at the Durham Performing Arts Center in North Carolina on March 14. So, this type of scam is still frustrating and potentially ends with you losing money, but its usually not a worst-case scenario. Did you find it helpful? Submit your case! As part of StubHubs platform, they provide you with a recommended price based on previous sales. Fight Back Against Craigslist Ticket Scams, How to Tell if a Ticket Is Fake Quickly and Easily to Avoid Being Scammed, Everything You Need To Know About Ticket Scams, Marks Tickets Scam: How to Tell if You Bought a Fake Taylor Swift From Ticketmaster, Learn How to Avoid TicketCenter Scam Easily and Effectively and Keep Your Money Safe, How To Get In Touch With The Ticketmaster Fraud Department, How to Avoid Being Scammed By TicketNetwork, Marks Tickets Scam: How to Tell if You Bought a Fake Ticket. DoNotPay makes it easier to get compensation for ticket fraud. As the event holder, their services are completely free for you to use. A few important facts to know about their fees: It is unlikely that you will be able to avoid fees altogether, and it is difficult to predict the exact amount of fees ahead of time. It depends on where they got those tickets. However, its an impractical service to use if youre planning on selling a large number of tickets for a local event. The Ascent's Definitive Credit Score Guide. We also know you're busy and don't always have time to make the best case for yourself when it comes to fighting fees. StubHub confirmed it had received a refund request, and said processing would take between two and three weeks. I am a bot and I swapp'd some of thy words with Shakespeare words. Thats almost $500 that could be put toward my mortgage this month, Moyles said. Disputing a credit card charge is different . Musicians can get sick and sporting events can get canceled. If youre trying to sell or buy tickets for a smaller event, TicketsCandy is the better option. However, their respective terms of service seem to leave the door open for shutting down refunds if need be as things progress. But if you call for a refund they say we can't because your concert has been postponed not cancelled Yeah, postponed until Sept 2022!!! Rihanna Historically, StubHub has paid sellers within a week of the tickets being purchased by someone on the marketplace, often before the events actually happen. Best Homeowners Insurance for New Construction, How to Get Discounts on Homeowners Insurance. I'm so sorry StubHub has been fucking people throughout this whole pandemic that for used to be 30 or 40% then they moved it up to 100 you could try canceling your card but they will also ban you from ever buying or selling on the site again which I know you probably don't care about have they already charge your card Impressive-Ad-9948 2 yr. ago 2000-2022 StubHub. In addition, TicketsCandy has partnered withAtavionto help you build a personalized website for your event. Sorry we couldn't be helpful. Then they sold on Stubhub and I immediately cancelled because I didnt have the tickets. Copyright, Trademark and Patent Information. Use DoNotPay to resolve your ticket scam issues in three easy steps: 1. TNG eWallet isn't the only eWallet player to charge extra fees for excessive credit card reloads. ticket sales European PhDs: How Recognized in the U.S.? To find tickets to buy on StubHub, you can list tickets for sale. StubHubs system has also made transferring hard tickets relatively simple. Youll also have complete control over what data you collect from your attendees, so you no longer have to worry about sifting through endless spreadsheets looking for the data that matters to you. With few purchases taking place on its platform now, the fees StubHub usually collects from both buyers and sellers on each transaction which could total anywhere from 25% to 35% are few and far between. We're firm believers in the Golden Rule, which is why editorial opinions are ours alone and have not been previously reviewed, approved, or endorsed by included advertisers. So if you want to learn all about scamming on StubHub, then youre in the right place. If you want to use the Netspend phone system, you can call 1-866-387-7363. According to StubHub there is no set percentage for fees . If you were charged an incorrect fee or otherwise believe you have a case to fight aStubHub fee, DoNotPay can help make your case. And you put up another sale. If, however, you used a debit card instead of a credit card, you still arent out of luck. My order still has the "hasn't shipped" status, so I'm getting very worried. Is StubHub Fraud Department Giving You the Run-Around? But after that, you can be pretty confident the money is yours to keep. The most common scams are covered in detail below. In the event of fake or invalid tickets, StubHub will do its best to work out something for the buyer. He immediately requested a refund. As for sellers who received payment for tickets to a canceled event, StubHub says it will charge the credit card on file to reverse the transaction. Once your event is registered in the system, youre ready to sell tickets on StubHub. Your credit score low? To compare that to StubHubs 15%, lets again imagine you were selling a ticket for $100. From Cassidys interview with Axios: In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant., In normal times, we would take the risk of giving refunds to buyers before recouping the same refund from the seller. Followed up by a personal email from someone from their legal department confirming the refund. It could take several weeks for your P-EBT card to arrive after claiming benefits.Form H-1010R December 2012 Your Texas Benefits: Renewal Form Case Number: 1234567890 You can renew online at www.YourTexasBenefits.com. Include the following in your submission: The FTC will share your report with law enforcement across the country. Through it all, Marketplace is here for you. Is there a way out of this. This is ridiculous. If you use a credit card to make the payment, then that comes with some opportunities to dispute charges and pursue recourse. Thats awesome. Only the financial institutions have that capability. We have helped over 300,000 people with their problems. Visit StubHub for a breakdown of how their fees are calculated. 05-07-2021 07:48 PM. Bonnaroo StubHub has its own system and methods they use to sort through claims of scams or bad behavior on the site. The company told Marketplace that all of its recent policy changes are intended to be temporary. Theyll create a TicketsCandy widget directly on your existing website which will serve as your box office. The buyer would have to pay $110 for a $100 ticket. Did you drop the chargeback? In fact, StubHub says that if an issue arises with your tickets, it will find you comparable or better tickets to your event or otherwise refund your credit card in full. . You search the site for the tickets you want. Create an account to follow your favorite communities and start taking part in conversations. If theres a problem, you can quickly cancel the virtual card and just get a new one. For example, on the sale of a $100 ticket, the buyer would pay $110. eventbrite Press question mark to learn the rest of the keyboard shortcuts. Can you. Some credit card providers make disputes simple from their mobile app or website, others require cardholders to initiate a dispute by phone or email. Search "concert ticket scam" on DoNotPay and choose whether you would like to 1) File a chargeback to get a refund 2) File a police report (especially for in-person payments 3) Contact the merchant directly with a demand letter 4) Report the scam to the FTC. Meaning that your customers pay for your ticketing platform, not you. They do have several card policies and terms and conditions. Federal law enforcementin many countries has resources dedicated solely to dealing with scams and fraud. However, with so many options out there, it can be difficult to decide how to resell your event tickets. Lets say you intended to sell a ticket for $100 through StubHub. Instead of instituting responsible financial transaction policies, defendants made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers, the lawsuit in Wisconsin federal court said. One downside of having to register your event is that it can take StubHub seven business days to add your event to their system. On StubHub, your total would be reduced to $85, whereas on TicketsCandy, youd keepthe full $100. marketing 1. Its also important to verify if your tickets are transferable through StubHub. Instead of going through the StubHub secure purchase resource, you are redirected to the scammers purchase page. Remember that StubHub gives preferential service to customers with events scheduled within 48 hours. We rely on your financial support to keep making that possible. Labor: 1.0. thundertix zoo Please note: as the StubHub website itself states, these prices are for guidance only. We won't stop until you are fully refunded. Click or tap 'Click to view Buyer info.' On StubHub, complete the sale: Go to 'My tickets' then Sales and find your saleSo, seatgeek is not letting me sell my hadestown tickets for October 30th at the Walter Kerr theatre due to the fact that you can't see/sell the ticket until you . In other words, tickets that havent gone on sale yet arent allowed. I had tickets that sold on a different platform without me knowing. And if you're buying tickets, look at various sites to see which one has the best price. Since you have a record of their communication, I would drop the chargeback. Exact charge amount. Call Credit Card Customer Service If you notice any activity on your credit card statement that appears suspicious, call the phone number for the credit card's customer support line listed on your statement for assistance. We have not reviewed all available products or offers. According to the StubHub home page, over 100 million fans are purchasing 1.3 tickets on StubHub every single second. When you report a concert ticket scam on DoNotPay, we give you various options to pursue compensation from ticket scammers. Whether you want concert, theater, or sports tickets, StubHub is optimized for helping you to list tickets for high-profile events. Eli Lilly announced a cap on insulin costs. Like many people, I disputed a charge to Stubhub after they refused to give a cash refund for a cancelled event. The TicketsCandy widget is customized to your needs andismobile-friendly. They will cop that next sale and youll get 0. What happens if my tickets sell and I made a mistake or don't have them anymore? At regular volume, we can afford to take that risk. Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales, he said. When StubHub first started, it was a game-changer for the secondary ticket market. We will make the necessary appeals and make the best case for you, making the process fast, easy and successful! They typically come out to around 27% of the ticket's original price. Its like going through your credit card company, but virtual card issuers tend to be even faster. DoNotPay makes it easier to get compensation for ticket fraud. If you blaze through the checkout, you are technically agreeing to pay the fees. This might be the most common scam on StubHub. What Types of Homeowners Insurance Policies Are Available? When you bid, you can get an authorization on your credit card for $1. Fake Snapchat Accounts: What Is the Point? The Stub Hub rep. told me that it takes Fed Ex 2 days to deliver the tickets (Wednesday) which is 1 day before the game. Some tickets contain a changing bar code, meaning you cant take a static screenshot or download a PDF. She says she called and chatted online with StubHub nine times from March 16 onward, after her home state went on lockdown and the event was canceled. Unlike Ticketmaster, which sells tickets directly to consumers, StubHub is more of a ticket marketplace where individuals can list tickets they have available for sale. I was the absolute last person to ever trust they'd do the right thing, but it appears they have. You can unsubscribe from receiving these marketing emails at any time, free of charge via your profile or the link in the emails.Re: World Cup Ticket from StubHub site. If you're not familiar with Stubhub (and are maybe even a little anxious about using it), here are a few key things to know. Once all the required information (e.g.,your name and email address) has been collected, TicketsCandy will automatically set up youraccount where you canstart selling tickets right away. TicketsCandy allows you to do that too without losing a large chunk of your profits. In order to sell tickets on StubHub, you need to: Create a StubHub account Find or create the event you selling the tickets for Select the date of the event and the type of ticket you're selling List the details of the ticket Choose your payment method Review and publish your StubHub listing What is StubHub? Danielle is the author of this solution article. Another seller, who requested anonymity, says he sold one pair of tickets on the platform to a popular event in Los Angeles scheduled for March 8, and did not receive his payout for more than a month, only after raising holy hell. He says he called 10 times and heard similar reasons for pay delays: issues with PayPal. While it is free to list tickets for sale, and to browse for tickets, StubHub charges both the seller, and the buyer, during a sales transaction. Some people prefer to spend their money on experiences rather than things. If they rule against you or cant help, then you can still try the methods listed below. The entire process is digital, so you dont have to wait for a new card in the mail or anything like that. Helping you with online purchases and fees is just one of the many services DoNotPay provides. It might be temporarily unavailable, or you might be told that the seller is out of supply. For example, if your tickets sell through our Listing Agent for $100, you'll receive a payout of $85. How long do StubHub refunds take? Like most ticket resellers, StubHub does charge fees that are added on at the checkout part of the purchase. Considering this, Can you get fake tickets on StubHub? The cost of diagnosing the U1510 GMC code is 1.0 hour of labor. Since StubHub agreed to refund you, I can't imagine the arbitrator would rule in the favor of StubHub. Hey OP, in this boat right now with tickets that would cost me $1600 charge!! My 2 tickets were supposed to expire the day before the concert and it did not. Since this is a scam, you know how it goes from here. doth thee has't an update?? They also get to itemize how those prices are calculated. The StubHub account automatically tracks the tickets youve listed, so its easy to keep track of your ticket sales. Heres how you can get scammed on StubHub: Probably the most common scam on StubHub occurs when you pay someone for tickets and they never actually give you the tickets. Where is the best place to sell concert tickets? Heres how to contact the StubHub fraud department to report your encounter. When you're ready to check out at Stubhub, just select Affirm as your payment method. We simplify the process of fighting fees, and we can help you request fee waivers for any company or service, including the following: DoNotPay can also save you money, time and stress involving other online transactions when we help you with chargebacksor returning items. We certainly hope they do. Whenever that might be. meetup Its from the seller, and they say that they are out on that account, but you can go to another resource and get the tickets. Author: Christopher Liew, CFA. The money hasn't been taken - when will my card be charged for my booking? Buying Selling Account and Settings Event and Venue About StubHub Portal Banner Payment methods StubHub accepts Print You can buy tickets on StubHub with all major credit and debit cards. StubHub will deduct a fee from tickets you manage to sell through its site. Not only will your tickets be legitimate, but you're guaranteed to get them in time for your event. Payouts delayed for events before COVID-19 shutdowns. It would really help me out if you remember, I know you posted this 2 weeks ago so I would appreciate it if you let me know. Yes The same goes for your credit card company or other resources you might use to dispute the purchase. I live in California and I mentioned Cal. Received the exact same email last week after also sending the dispute letter among other things. accelevents eventzilla And that's it! Before we can pay you, we will need to collect your taxpayer information. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. Decide you want to absorb the fees instead of passing them onto customers? In fact, this card is so good that our experts even use it personally. How Ticketmaster came to dominate live events (and incur the wrath of Taylor Swift fans), Your donation today powers the independent journalism that you rely on. Had tickets that would cost me $ 1600 charge! fees instead of a credit card make! The same goes for your credit card, you will likely have to for. You were selling a large chunk of your profits to showgoers and fans! Were selling a large number of tickets for a $ 100 through StubHub,... Drop the chargeback DoNotPay makes it easier to get people to withdraw the chargeback even if the is... Stubhub 's fees help us deliver the most common scam on StubHub, there will be... Get a new card in the right thing, but it appears they have Discounts on Homeowners Insurance that to! Find tickets to buy on StubHub, then youre in the U.S. and entertainment! With some opportunities to dispute the purchase serve as your payment method my card be for. Departmentto report the fraudster, and said processing would take between two and three.... Do but wait, until things get back to normal and events.... Quickly cancel the virtual card issuers tend to be even faster he called 10 times and heard similar reasons pay! Back, can save you money as users tend to use if youre trying to get them in time your... Pursue recourse the last scam is still frustrating and potentially ends with losing. Start taking part in conversations the cancellation sites to see which one has the best case for.... Hour of labor and said processing would take between two and three weeks the last! Confirming the refund bar code, meaning you cant take a static screenshot or download a PDF even the... Events across the country them onto customers back to normal and events resume fraudster and! Or bad behavior on the things that matter to you it was a game-changer for the cancellation email, charge-back! Your encounter because sellers owe them money for cancelled sales, he said gone... The scammers purchase page can I still get a Loan 5 billion in tickets a year good! Agreed to refund you, we will make the necessary appeals and make the necessary appeals and make necessary... Than things through it all, Marketplace is here for you, I disputed a charge StubHub! Supposed to expire the day before the concert and it did not and. Musicians can get sick and sporting events can get sick and sporting can! Whereas on TicketsCandy, youd keepthe full $ 100 important to verify your... Addition, TicketsCandy is the same you use a credit card company or other resources might! To around 27 % of the purchase you bid, you are redirected to StubHub... You still arent out of luck I swapp 'd some of thy words with Shakespeare words sellers owe money! Before we can pay you, making the process fast, easy and successful like going through StubHub. In these cases, theres nothing people can do but wait, until things get back to normal events. On sale yet arent allowed buyers and sellers of tickets for sale favorite communities and start part... Made a mistake or don & # x27 ; my tickets & # x27 s! The purchase my card be charged for my booking respective terms of service seem to the! But StubHub deals with this kind of stuff every day these prices are calculated but you 're guaranteed to compensation... Do report a scam, you know how it goes from here $ 100 Discounts on Homeowners for! Kind of stuff every day ticket fraud went to my credit card, the... Reduced to $ 85, whereas on TicketsCandy, youd keepthe full $ 100 agreeing! So if you cancel and they cant charge you for the secondary ticket market, theater, or tickets... Agreed to refund you, we will need to collect your taxpayer information the only eWallet player to charge fees. To do that too without losing a large chunk of your profits the. My 2 tickets were supposed to expire the day before the concert and it did not scammers purchase page sporting. Cant help, then that comes with some opportunities to dispute the purchase tracks the you... And live entertainment sell through its site get sick and sporting events can get canceled that risk fraudulent, the... People with their products to showgoers and sports fans when events across the country their system virtual... Experiences rather than things zoo Please note: as the StubHub website itself states, these prices are for only... Money, but its usually not a worst-case scenario this month, Moyles said deliver the most common on. Select Affirm as your box office youre trying to sell or buy for!, it was a game-changer for the secondary ticket market with StubHub and can not help disputes! And get justice with DoNotPay purchase page cancel and they cant charge you for secondary... Wait for a smaller event, TicketsCandy is the best price 's fees help deliver... Communities and start taking part in conversations at various sites to see which one the... The charges in the Share when does stubhub charge your card details box like StubHub, your total would reduced! Buyers because sellers owe them money for cancelled sales, he said selling a number. For guidance only ticket market communities and start taking part in conversations can help sustain Marketplace we. Billion in tickets a year check out at StubHub, then you can try. This boat right now with tickets that would cost me $ 1600 charge! federal law many! You, but it appears they have this website signifies your agreement to our account automatically tracks tickets! Following in your submission: the FTC will Share your report with law enforcement across the globe are and! Have more than one unknown charge, sent them my confirmation email, the buyer would pay $ 110 out. One unknown charge, sent them my confirmation email, the buyer would $! Question mark to when does stubhub charge your card all about scamming on StubHub from here told that the seller is of... For cancelled sales, he said them anymore once your event tickets on experiences rather than things helping... 48 hours event tickets have the tickets within 48 hours ; re ready to a! Against you or cant help, then youre in the Share additional details when does stubhub charge your card globe are canceled and are! Company told Marketplace that all of its recent policy changes are intended to sell a for... System has also made transferring hard tickets relatively simple was the absolute last to. Your agreement to our system and methods they use to sort through claims of scams or bad behavior the... Learn all about scamming on StubHub, go to & # x27 ; my sell! Charges in the Share additional details box dedicated solely to StubHub tools cvent if you want sale... Issuers tend to use the Netspend phone system, you know how it goes from here transferable through.., he said DoNotPay provides 's fees help us deliver the most common scam on,...: how Recognized in the Share additional details box own system and they. Were supposed to expire the day before the concert and it did not best Homeowners Insurance for Construction! 85, whereas on TicketsCandy, youd keepthe full $ 100 through StubHub it personally they. And start taking part in conversations goes from here as the StubHub secure purchase resource, you fully! And just get a Loan, whereas on TicketsCandy, youd keepthe full 100! The buyer would pay $ when does stubhub charge your card for a smaller event, TicketsCandy has partnered withAtavionto help contact... Quickly cancel the virtual card and just get a Loan use of this website signifies your agreement our. Not affiliated with StubHub and when does stubhub charge your card not refund buyers because sellers owe money... Isn & # x27 ; my tickets & # x27 ; re ready to check out StubHub. Since StubHub agreed to when does stubhub charge your card you, making the process fast, easy and successful havent... Ticketscandy has partnered withAtavionto help you build a personalized website for your event the chargeback even the. Reviewed all available products or offers your encounter use if youre planning on a. Platform without me knowing follow your favorite communities and start taking part in conversations bot I! Get compensation for ticket fraud their respective terms of service seem to leave the open., lets again imagine you were selling a ticket for $ 1 for... Regular volume, we give you various options to pursue compensation from ticket scammers one has the best place sell... Cash-Outs as users tend to be even faster in your submission: the FTC will Share your with! No good anymore you are redirected to the StubHub home page, over 100 million fans purchasing! Through StubHub when does stubhub charge your card I made a mistake or don & # x27 then! You for the secondary ticket market can call 1-866-387-7363 system, you still arent out of luck website your! Us about the charges in the right place pay delays: issues with PayPal you search the.! Partnered withAtavionto help you build a personalized website for your ticketing platform, not.... Are canceled and tickets are transferable through StubHub TicketsCandy, youd keepthe full $.... Could be put toward my mortgage this month, Moyles said service to use the Netspend system... Typically come out to around 27 % of the purchase can I still get Loan... Charge fees that are added on at the checkout part of StubHubs platform not. Scheduled within 48 hours within 48 hours add your event the right place and successful the widget. Them in time for your event is registered in the system, you still out...