And if these dreams can come true at a lower price, then youll definitely have won Cyber Monday. Can you help me get a refund? (Two of Palladiums properties are in Mexico.) Question: We recently stayed at the Grand Palladium Bavaro in Punta Cana, Dominican Republic. Travel | We round tripped from airport to hotel with Canada Transfer. How could you not want to sign up for something that offers endless possibilities to change your way of traveling forever? Travel | Two days after we purchased the club membership, we decided to cancel and notified Palladium of our decision. We paid $8,174 as initial payment, which included a deposit and administrative fee, using our credit card for a 30-year package with 60 all-inclusive weeks. While we were there, we were invited to attend a sales presentation for the Palladium Travel Club. HORRIBLE HORRIBLE HORRIBLE HORRIBLE. Keep in mind that the more specific the request the less likely it is to be fulfilled. Cap Cana is a luxury hotel located in the most exclusive part of Punta Cana, on the east coast of the Dominican Republic and just 10 minutes from the international airport. Actually we have a strict control on this children, which are identified through a different bracelet always. We stayed Dec.17-31. That night my boyfriend proposed and the next morning called the travel club people and they had a wedding for us!!! GET HELP; Chat With an Agent; Email Customer Support; Call Us at 888-558-6654; Frequently Asked Questions; Luxury: exceptional accommodations, superior service and a full range of amenities . Your session has expired. Unlike Black Friday, its origins are much more recent, and maybe a bit more logical. I accept the terms and conditions and the Privacy Policy, and I consent to receiving commercial information. Palladium Travel Club is a membership you pay in order to travel between Palladium Hotels, (and other international destinations). This page is for basic information only. Grand Palladium Lady Hamilton, All Inclusive Resort & Spa, Jamaica: 6,206 answers to 1,801 questions about Grand Palladium Lady Hamilton, All Inclusive Resort & Spa, plus 10,882 reviews and 10,410 candid photos. Palladium Hotel Group. Palladium Travel Club is the Palladium Hotel Group Vacation Club that offers a tailored program with exclusive benefits for all its members. I'm sure some people really enjoyed it. Viewing 31 topics - 1 through 25 (of 45 total) And it offers personalized service but doesnt the hotel chain offer good service to all of its guests? Travel | Become part of the Palladium Connect family and enjoy exclusive members-only rewards like bonuses for special bookings and earn exciting gifts and stays in our luxury hotels in Spain, Italy, Mexico, Dominican Republic, Jamaica and Brazil. Next time, please be careful about signing up for a club that makes vague promises and is impossible to leave. Click on the links below to view the tours that will be discounted: You may find useful information in the archived forum. The perfect place to visit with your family and friends. We are grateful for the time you took out of your day to reach out to us and notify us of your experience so we can make the appropriate adjustments on all the points you mentioned.Once again, thank you for your visit and the courtesy of your time; we hope that you had a pleasant journey back home and look forward to welcoming you back in the near future and provide you with another enjoyable holiday experience. This is the only tour 100% included. TERRIBLE customer service and unwillingness to do ANYTHING. [email protected], Pre Payment Authorization Letter Riviera Maya, Pre Payment Authorization Letter Puerto Vallarta, Pre Pament Authorization Letter Punta Cana, Please note, in order to follow up you could send it to. Our Vacation Club offers tailored programs with exclusive benefits for all our members. Puerto Vallarta Only offers a City Tour (no further details)at this time. The Junior Club is situated in the Village at the Grand Palladium Costa Mujeres Resort & Spa. I had to complain to the management.2) They say the restaurants dont require reservations. We welcome all conversations on the, Grand Palladium Costa Mujeres & TRS Coral, Grand Palladium Riviera Maya Resorts & TRS Yucatan Hotel, Grand Palladium Puerto Vallarta Resort Information, Palladium hotels and Resorts, Grand Palladium Jamaica Resorts Information, Grand Palladium Punta Cana Resorts & TRS Turquesa Hotel, Grand Palladium Cancun-Costa Mujeres & TRS Coral Hotel, FAQ Grand Palladium Costa Mujeres & TRS Coral, Grand Palladium Costa Mujeres & TRS Coral Activities, Grand Palladium Riviera Maya & TRS Yucatan Activities & Highlights, Grand Palladium Puerto Vallarta Activities & Highlights, Grand Palladium Jamaica Activities & Highlights, Grand Palladium Punta Cana & TRS Turquesa Activities & Highlights, Grand Palladium Costa Mujeres & TRS Coral Menus, Grand Palladium Riviera Maya & TRS Yucatan Menus, Grand Palladium Punta Cana & TRS Turquesa Menus, Safety Measures in response to virus- Palladium Hotel Group, Hurricane Information & Rainy Day Activities, Welcome to the Unofficial Palladium TC Forum, Updates regarding TC Party in Punta Cana & Irma, Question on re-branding of the Royal Suites, New way to use Palladium dollars in Riviera Maya, Punt Cana Travel Club lounge at the Beach, Palladium Wyndham form strategic alliance, This forum has 39 topics, 67 replies, and was last updated. Man fatally injured when SUV falls on top of him near Gages Lake, Antioch officials want to focus on plans rather than gender-identity debate; This is a distraction from getting these projects completed. Palladium Travel Club. Which Chicago mayoral candidate received the most votes in your ward? The luxurious TRS Cap Cana Hotel is surrounded by 2,500 hectares of lush tropical forest next to a long pristine beach. Is this how a company should do business?Overall, the resort is great, beautiful beaches, the food is really bad, but the atmosphere and excursions are great. Christopher Elliott, King Features Syndicate, Inc. http://www.palladiumtravelclub.com/en/faqs. IRS delays tax deadline for Bay Area, but California hasn't followed: What should you do? We are glad to read your satisfaction on the location of the renovated Junior Suite we accommodated you and you enjoyed our facilicities such as pool and bars and our complet enterteinment program. Moreover we thank you for your wonderful comments on service which of course have been shared with the entire team. Palladium Hotel Group is a Spanish chain based in Ibiza (Balearic Islands), with over 40 years of experience in the hotel business sector, and one of the most influential Spanish companies worldwide. This includes its Caribbean destinations, such as: Dominican Republic. At this point, I am so fed up with the company that I no longer want the club membership and I want to cancel. Most Luxurious Mexico: Grand Palladium Costa Mujeres, All Inclusive Resort & Spa - See 8,274 traveller reviews, 7,589 photos, and cheap deals for Grand Palladium Costa Mujeres, All Inclusive Resort & Spa at Tripadvisor. While we were there, we were invited to attend a sales presentation for the Palladium Travel Club. So get ready to wait for up to 1.5 hours.3) The volleyball court is aweful. Travel Troubleshooter: Can Palladium Travel Club keep my money? Note : The travel club exclusive room service menus below are available only to those members who are staying in either an Ambassador Suite or a Signature Suite. Tripadvisor performs checks on reviews. Later, I realized that this was not true. Palladium Travel Club. Is a refund possible? Total flexibility. This is Palladium Connect, the best partnership program to reward your loyalty. Grand Palladium Lady Hamilton, All Inclusive Resort & Spa, Jamaica: 6,206 answers to 1,801 questions about Grand Palladium Lady Hamilton, All Inclusive Resort & Spa, plus 10,879 reviews and 10,410 candid photos. Ranked #2 of 3 hotels in Jamaica and rated 4 of 5 at Tripadvisor. If you love playing volleyball on the beach stay awayAs a general overall review, the resort is ok. Now the world-pass company does give some discounts, but it is nowhere near the discounts I could find online through other sources. They have archery, rifle shooting, and a gym, but you have to be 18 or older. The package prices range from $508 per person to $14,125 per person. First, my airfare discount is only for a maximum of 2 flights ONLY if I book a 1 week hotel reservation through world-pass. It sold you the club membership in a high-pressure environment, when your defenses were at their lowest, while you were on vacation, and it should immediately refund the money. Welcome to Palladium Travel Club, Palladium Hotel Group's Vacation Club. Relax the mind, renew the body and revive the soul. Riviera Maya click here for the pdf PTC Tours ingles RM, Punta Cana click here for pdf PTC PC Excursions (es). Thus, we will be able to make you feel at home thanks to the attention of the staff, the . Disclosure: Im a travel club skeptic. My wife and I decided to return to the Grand Palladium Colonial to celebrate Xmas & new year,this being our third visit to this beautiful hotel/resort.Everything was as wonderful as our previous visits, the food gorgeous as usual,the scenery stunning but for us it's the staff who are so friendly and helpful who made our holidaySo a big Hello and THANK YOU to our favourites Santiago and Valentin brilliant and funny and also to Rosa and Maria we love you. It is a priority to create a better travel experience for our members, which is why as of January 1, 2023, Room Service will become part of its all-inclusive service for guests staying at Grand Palladium brand hotels. Grand Palladium Lady Hamilton Resort & Spa. Review tags are currently only available for English language reviews. Bienvenido a Palladium Travel Club, el club vacacional de Palladium Hotel Group. A short distance from the famous Punta Espada Golf Club designed, Los Establos horse riding centre, and Scape Park natural theme park. Travel Troubleshooter: Lyft charged me $80 for damage to a car. And I see no reason to change my opinion about travel clubs. We will let you know in advance if it affects Palladium Travel Club sales room and offices. Discover the your CLUB! We do have different types of memberships, because we want to offer you a program that fits better your needs, there is some members that like to travel few weeks per year, or another ones that travel just one week, theres some of you that you always travel with your kids and other that travel without kids, but, I can tell you that pretty much ALL the members has the same benefits (presidential members has a little bit more) when you are staying in any of our resorts. A brief, polite email to one of them might have helped your cause. These promotions are an additional benefit to the existing available ones to our Members, who can also take advantage of an additional discount when booking and pre-paying their reservations. I love playing beach volleyball and was really disappointed. Are you looking to make the most of your holidays? VIP treatment at Zentropia Spa & Wellness Center, including: Now the world-pass company does give some discounts, but it is nowhere near the discounts I could find online through other sources. In addition, from Palladium Hotel Group we know that every detail is important to you and we will do everything possible to offer you hotel offers with the best travel conditions. But it wasnt me! A 50 percent or more discount on travel. Now they're REALLY on super avoidance mode and are completely ignoring me and not helping me at all. Grand Palladium Palace Resort & Spa is located on the seashore of the famous Bvaro Beach in Punta Cana. A: Palladium should have offered a no-questions-asked refund when you asked for one. At Palladium Travel Club we work to give you unforgettable vacations in the most exclusive Hotels and Resorts of Palladium Hotel Group in America and Europe. Instead, you disputed the charges on your credit card, which is typically a last resort. The travel club is a little vague about the benefits and the costs. Palladium Travel Club We visited the Grand Palladium Jamaica Resort & Spa recently. I traveled here with my husband and two teenage sons and also other family and friends. You received a call from a Palladium booking agent who offered a full refund and helped you cancel your membership. Lucea. See 6,061 traveler reviews, 6,332 candid photos, and great deals for Grand Palladium White Sand Resort & Spa, ranked #5 of 8 hotels in Solidaridad and rated 4.5 of 5 at Tripadvisor. Those menus can be found on the hotel information pages. All Access Digital offer for just 99 cents! My husband and I soon realized that the membership is not beneficial to us and that we cant afford it. It is a scam and they will never help you with anything. On top of that, the "3-year membership" was only for 2 years. We got 30 weeks that we can use in Palladium or international (we got 15 Palladium and 15 europe) since you can always switch your Europe weeks to Palladium but not your Palladium weeks to Europe). There you were, minding your own business on an all-inclusive vacation, and out of the blue someone invites you to a brief sales presentation. Discover the benefits offered by PALLADIUM REWARDS, the Palladium Hotel Group loyalty programme created and designed for you to enjoy even more experiences at our . I believe I have the legal right to cancel my membership, and we want to exercise that right. . We paid $1,599 for a down payment on a Palladium Travel Club membership. About two weeks later, I received a call from the sales manager of Palladium Travel . First, my airfare discount is only for a maximum of 2 flights ONLY if I book a 1 week hotel reservation through world-pass. Palladium Hotel Group is a Spanish chain based in Ibiza (Balearic Islands), with over 40 years of experience in the hotel business sector, and one of the most influential Spanish companies worldwide. !, the best way to travel between our Palladium Hotels and Resorts, The Royal Suites and more. All other TC room categories will have access to the respective room service menus that all guests may order from. But the truth is, as bad as timeshares are, these clubs aren't any better.In fact, they're worse. Palladium's club offers tailored programs with exclusive benefits for all its members, according to the company. World-leading hospitality group Accor is excited to announce key openings, renovations, culinary debuts and limitless experiences at iconic properties across North & Central America. At present, the Company has 48 hotels in 6 different countries ( Spain, Brazil, Mexico, Dominican Republic and Italy) and . Despite the fact that sometimes the average waiting time for the thematic restaurants a la carte is more than we desire, it is the better way to offer this extra service for free to all our guests. The Palladium representative to whom you spoke said theres no such requirement because the contract is governed by Spanish law. Travel Troubleshooter: The air in a Vrbo rental is unbreathable. On its site, Palladium promises "access to over 8,000 destinations" but do you really need a travel club for that? You are still able view all posts and use it as always, at this time. Thank you again for making us your choice hotel for 6th time when visiting Riviera Maya and for your lovely review; it will be a real pleasure to welcome you back and please do not hesitate contact us beforehand to organize every detail of your next stay. On the tours listedthe TC covers $25 on adults and $18 on children. Palladium Travel Club official channel. I think travel companies hurt themselves when they market their products in this way. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Buy one/get one free airfare, or a companion certificate. I had a great time at grand palladium, and thus I thought it would be nice to buy the travel club membership so that I could enjoy more trips to the travel club. I was offered a great deal of $699 to get a discounted, VIP trip to any palladium resort, then 15% on all airfare for 3 years. On top of that, the "3-year membership" was only for 2 years. Your cancellation is being processed. We lament if that was an inconvenience for you, but we are pretty sure with a 15 different places it does not represent a high disadvantage.Hopefully we will be able to fulfill your expectations in the near future if you are considering to come back, and remain at your entire disposal for any request you might have regarding coming vacations.Sincerely yours,Lourdes EstradaAccommodation ManagerGrand Palladium Colonial & Kantenah Resort & Spa. Canal oficial de Palladium Travel Club. more. You are still able view all posts and use it as always, at this time. Come discover the Palladium Travel Club experience and be part of our great family! At present, the Company has 48 hotels in 6 different countries (Spain, Brazil, Mexico, Dominican Republic and Italy) and in 19 cities around the world. Answer: You have the right to cancel your contract if not legally, then ethically. Please log in again, Your password has been modified successfully, Unique benefits with Palladium Rewards >. Harriette Cole: I don't want the neighbor's kids at my house, Dear Abby: My wife said she doesn't like it, but it's part of my life, Ask Amy: I feel guilty for not speaking up about my co-worker's activities, Ask Amy: I'm your cabin housekeeper, and you apparently have no idea what I do. Punta Cana is one of the most popular destinations in Dominican Republic, known for its welcoming ambiance, endless activities, and some of the best resort deals in the world. While we were there, we were invited to attend a sales presentation for the Palladium Travel Club. Besides those tours, we have the usual to Negril departingat 10:30amwhich includes Seven Miles Beach, tax free shopping and Ricks Caf sunset and the1:00pmdeparture that visits the shopping tax free, local handcraft market and Ricks Caf as well. On its site, Palladium promises access to over 8,000 destinations but do you really need a travel club for that? Then again, we are talking about a travel club, which is easily the scammiest product in the travel industry. I list the names, numbers and email addresses for the Palladium Travel Club executives on my nonprofit consumer advocacy site. The resort presented us with an opportunity to save on future vacations through its travel club. But my wife, son and I feel that we made a real mistake booking here and we won't be heading back. Some issues:1) the kids club is not well run. You'll receive 2,500 points when you register. Travel Troubleshooter: The air in a Vrbo rental is unbreathable. The exclusive Cap Cana area has become one of the most sought-after destinations for premium holidays in the Dominican Republic. You can unsubscribe at any time. Christopher Elliott is the ombudsman for National Geographic Traveler magazine and the author of How to Be the Worlds Smartest Traveler. You can read more travel tips on his blog, elliott.org, or email him at [email protected]. There are two numbers (palldium travel club and world-pass) who keeps telling me I have to talk to the other to fix my issues, yet nobody ever resolves anything. ( this is true for all guests), PTC Members Offers and Promotional Discounts, Friday evenings are now more special with our weekly event Members Taquiza! Ranked #2 of 3 hotels in Jamaica and rated 4 of 5 at Tripadvisor. Kind Regards,Lourdes EstradaAccommodation ManagerGrand Palladium Colonial & Kantenah Resort & Spa. Grand Palladium Hotels & Resorts. The Colonial pool and swim-up bar was great as were the guys at the beach bar. Rooms. We had a great room villa 9 #1931. Exclusive areas for members use only. It is true that some guests have this benefit as a gesture for their fidelity. Dear Travel Troubleshooter: My husband and I recently stayed at the Grand Palladium Bavaro Suites in Punta Cana, Dominican Republic. 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